Windows 10 Missing Start Menu

Windows 10 has been around since July last year and is being heavily - not to mention heavy-handedly - pushed by Microsoft. Windows 10 is also decidedly flakey.

It's biggest problem at present is a tendency to fall over just after the monthly Windows update.

The commonest symptom I see is that clicking on the Start button (the Windows symbol bottom-left of the screen) does nothing. Then you realise that the search box next to it does nothing either. Then you find a variety of other symptoms which either stop or heavily interfere with your use of the computer. Then you curse Microsoft.

The trouble is that it looks as though that Start button is just a general weak link - a symptom which doesn't tell you much about its cause. Kind of like a headache can be anything from lack of sleep to an alien invader about to burst out of your brain (at least in theory).

So I thought I'd try to keep a record of a few fixes which have worked for me. Usual disclaimers: just because something worked for me doesn't mean it'll work for you; don't try doing technical stuff to your computer unless you know what you are doing; if it all goes wrong it is your responsibility - even if an alien chews it way out.

1. The best place to start, IMHO, is with a check disk. Windows 10 doesn't like you doing these, for some reason, so you have to persuade it (at your own risk - see above). Open an Administrator level command window (if right-clicking the Start button still works the option is in there, otherwise right-click the taskbar and choose Task Manager; from there choose File/Run new task, type in CMD, tick the 'administrative privileges' box, and click OK). Once the black command window is open type into it (after making sure all your other programs are closed, as it will reboot):

   chkdsk /f C:
   shutdown -r -t 5

   As the computer restarts it should check drive C: for dodgy indexes and file links. When it returns to Windows see if the Start button is fixed.
   
   
2. If that doesn't work, try getting Windows 10 to fix itself. Open that administrator command prompt again and this time type in:

   sfc /scannow

   This will take a while to run. At the end it will either tell you it has succeeded or failed; either way it might be lying, so reboot and see if anything has changed.
   
   
3. If there is still no improvement, try this more comprehensive version. Open that administrator command prompt again and this time type in:

   dism /online /cleanup-image /scanhealth
   dism /online /cleanup-image /checkhealth
   dism /online /cleanup-image /restorehealth
   sfc /scannow

   One of those first two lines is probably unnecessary, but the second is very quick, so you might just as well do both. These will take ages to run. At the end it will still either tell you it has succeeded or failed; either way it still might be lying, so reboot and see if anything has changed.
   
   
4. Finally, for now, a combination of Dropbox and a Windows update can horribly break the Registry. When I came across this it had the additional symptom of popping up a box when you click on the Start button telling you there is a critical error which it will try to fix next time you log in. Of course it fails.
   
   I did two things to fix this: a system restore back to before the latest Windows Update, then I uninstalled Dropbox, rebooted, and it all worked again. I have no idea whether the system restore was necessary, but that's what I tried first.
   
   For those interested in technical details, it seems that somehow the Dropbox had corrupted the user classes segment of the registry, such that it failed to load in the general classes when you log in (so in Regedit, under HKCU/SOFTWARE/Classes you just end up with a few Dropbox classes and very little else). It seems that Windows 10 assumes everything is present in this part of the registry when it runs, so if the general system-level classes are missing it fails in weird ways. When you uninstall Dropbox it undoes the damage to the user classes so Windows 10 can load in the system classes again.

Somehow I get the feeling this problem is going to run and run, so I'll add extra fixes as I find them. If you have found a different fix for this which worked for you, please add it as a comment so that others can learn from your experience.

Solving Problems

A customer has come unstuck with Windows 10 recently. The Start button/flag and search stopped working after an update. I went around and did various things to try to get Windows to repair itself; finally I tried the Deployment Imaging and Servicing Management (DISM) tool, rebooted, and Start was back.

A few days later there was another Windows update and the same thing happened, so the customer phoned me up to ask me to give her the dism command and entered it herself. It didn't work so she tried it a few more times, with variations, and got very frustrated when the computer started saying it didn't recognise what she was typing in.

Maybe you're familiar enough with computers to see that this approach to problem solving is unlikely to help. But typing stuff is a very recent approach to dealing with problems; in many older contexts trying variations, with some extra welly generated by frustration, works quite well. Consider nuts - of either variety. If you know how to crack a hazelnut and find yourself faced with a Brazil nut then different angles, hitting it with a bigger rock, and/or hitting it harder can all help; scale that up for walnuts and even coconuts. Likewise trying to get a rusted nut off a bolt.

Which brings me to the Anglican Communion and their recent Primates' Meeting. For at least twenty years left and right have been shouting at each other; when that doesn't work they try shouting louder.

This time around the US Episcopalian Church has been suspended from some theological decision making bodies; not directly because of same-sex marriage - although that's the obvious context - but because of making significant changes to their theology and practice without any sort of consensus or agreement across the wider Communion.

Unity is extremely important for the Anglican Church, so the US breaking unity that way is seen as serious, as is the risk of breaking the Anglican Communion up entirely. This slightly odd suspension should, I think, be seen as a way of maintaining unity and giving people a bit more time and space to find ways to work together, especially at the ground roots level where the Anglican Communion is actually mostly based.

Previously the US church has insisted it is being prophetic and 'showing leadership', but the result has been to split the North American Anglican Church and to threaten to split the Anglican Church worldwide. Leadership is only leadership if you take people with you, which the US Episcopalians have previously been incredibly bad at.

Neo-colonialism doesn't help of course.

However, I do see signs of hope in the latest responses from the US. Bishop Mariann Edgar Budde of Washington DC was on Radio 4's Sunday programme this morning. Alan Wilson's blog has a transcript.

Two things strike me about this. One is the sheer positivity of the current US leadership over the issue - currently no sign of any tit-for-tat ugliness - whilst holding true to what they believe the Bible to be saying to our 21st-Century societies. The second is the following:

"Our broader concern is for gay and lesbian people and members of churches around the world who are in a much more vulnerable place than any of us can imagine."

Leadership involves bringing people along with you. If the US Episcopalians had shown that sort of leadership twenty years ago maybe things would be less dire for so many people across the central belt of Africa at present.

Anglicanism isn't really about what leaders in big hats do and say; really it is about people worshipping God, in and out of church, all around the world, whilst welcoming, loving and working with one another. Whatever decisions the 'big beasts' come to in their political in-fighting, the scandal of LGBT+ rejection by churchgoers will only come to an end by people getting to know one another and learning to share Christ's welcome in Christ's communion.

Grace and peace for your week ahead.